U.S. employee recognized as Carlson Rezidor Hotel Group 2011 Global Employee of the Year

Minneapolis and Stone Mountain, Ga. | February 22, 2012

Carlson Rezidor Hotel Group, one of the world’s largest and most dynamic hotel groups, today announced that Kareem Cole, a guest services agent at the Country Inn & Suites By Carlson Stone Mountain, Ga. was selected as Carlson Rezidor Hotel Group’s 2011 Global Employee of the Year from more than 80,000 employees. The announcement was made at the company’s global hotel business conference last week in Nassau, Bahamas.

Cole was recognized for his outstanding guest service performance that is synonymous with the Country Inns & Suites Be Our Guest employee service training program. His selection topped nominations across the group’s global portfolio, including the Americas, Europe, Middle East and Africa and Asia Pacific.

“It just goes to show you that hard work and perseverance pay off in the end. At the end of the day, all we want to provide is the best customer service, nothing less, nothing short of that,” said Kareem Cole, the award recipient and guest services agent, Country Inn & Suites By Carlson Stone Mountain.

“The consistent theme surrounding Kareem from both our guests’ and associates’ feedback is that he is a genuine person that cares for everyone that meets or works with him at this hotel,” said Kataki Patel, general manager, Country Inn & Suites Stone Mountain. “Everything he does is with our guests and fellow team members in mind. He is just a great employee that loves taking care of people.”  

“I am proud to award Kareem with this global distinction,” said Thorsten Kirschke, president, Americas. “His enthusiasm and passion for excellence exemplifies what this award and this wonderful industry are all about.”

About Carlson Rezidor Hotel Group
Carlson Rezidor Hotel Group – born in early 2012 – is one of the world’s largest and most dynamic hotel groups. The portfolio of the Carlson Rezidor Hotel Group includes more than 1,300 hotels, a global footprint spanning 81 countries and territories, a powerful set of global brands (Radisson Blu, Radisson®, Park Plaza®, Park Inn by Radisson, Country Inns & Suites By CarlsonSM and Hotel Missoni). In most of the group’s hotels, guests can benefit from the loyalty program Club CarlsonSM, one of the most rewarding loyalty programs in the world.  Carlson Rezidor Hotel Group and its brands employ more than 80,000 people.

Carlson Rezidor Hotel Group is headquartered in Minneapolis, Minn., and Brussels, Belgium.


Joan Cronson or Ben Gardeen, Carlson Rezidor Hotel Group | +1 (763) 212-1418 or +1 (763) 212-8129 | jcronson@carlsonrezidor.com or bgardeen@carlsonrezidor.com 

Christiane Reiter or Renu Snehi, Carlson Rezidor Hotel Group | +32 2 702 9222 or +32 2 702 9241 | christiane.Reiter@carlsonrezidor.com or renu.snehi@carlsonrezidor.com


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